If something isn't right, you have 14 days from delivery to send it back for a refund or an exchange — whichever you prefer.
What we need
- Unworn, unwashed and unaltered — trying it on for size is fine
- Original tags still attached
- Returned in its original packaging
Anything that comes back worn, washed or without tags will be sent back to you at your cost.
How to start a return
Email mineral.support@gmail.com within 14 days of delivery with your order number and whether you want a refund or an exchange. We'll reply with the return address and instructions.
Please don't send anything back before you hear from us — unannounced returns are hard to match to an order.
Return shipping
Return shipping is paid by you, unless the item arrived faulty or we sent the wrong thing. In that case we cover it.
We recommend a tracked service. Until the parcel reaches us it's your responsibility, and we can't refund something that never arrives.
Refunds
Once your return arrives we inspect it within 3 business days and process the refund to your original payment method. Your bank may take a further 5–10 days to show it.
Original shipping charges are not refunded.
Exchanges
Exchanges are subject to stock. If the size or colour you want has sold out by the time your return reaches us, we'll refund you instead and let you know.
What we can't take back
- Items bought on sale or with a discount code — these are final
- Gift cards
- Anything returned after 14 days
About the acid wash
Every piece is garment-dyed and washed one at a time, so the fade pattern on yours will differ from the photos and from every other piece we make. This is how the product is meant to be — it isn't a fault, and a difference in the wash pattern on its own isn't grounds for a return.
Genuine faults — a split seam, a broken drawstring, a hole — are a different matter. Send us photos and we'll replace or refund it, and cover the return postage.
Faulty items
If your item is faulty, email us with your order number and photos within 14 days of delivery. We'll arrange a replacement or a full refund including return postage.